Facilita is a project of the Department for Digital Transformation designed for the management and monitoring of digital facilitation and training services promoted by the Network of Digital Facilitation Points and the Digital Civil Service.
The platform allows actors involved in the delivery of services to track, with different permissions according to role, the individual facilitation and training initiatives, viewing the organisations and professionals involved. Up-to-date data on the results of ongoing initiatives and the quality of services provided to citizens are guaranteed by the dashboards available to users, with the aim of continuing to improve the quality of the services provided.
The platform promotes interaction and direct confrontation within the community: facilitators and trainers can post and consult announcements on the programmes in which they participate, contribute to the discussion on topics of interest within the Forum, and explore useful resources for the management of services, collaborating in the creation and sharing of documents.
