Technology: Web-based Software

• DISCOVER AND LEARN – Main technologies and its application to the tourism sector: trends, webinars, deep dive sessions and factsheets.
• CONNECT – Tech and startup community working to provide support to the digitalisation of tourism SMEs through: the Tourbizz community, the Startups book, the Tourbit pool of services providers and the Tourism SME’s having received the Tourbit Grants
• INSPIRE – Inspirational examples of cooperation between tourism SMEs and startups, as well as financial opportunities and relevant events.

TourINN-act aims to boost the uptake of digitalisation and innovation by tourism SMEs through specific transnational cooperation and capacity building actions and the provision of financial support to a minimum 60 tourism SMEs from different countries in the form of vouchers, developing new organisational models for the management of tourism spaces and innovative solutions for the modernisation of the tourist experience, improving the fruition of the tourist offer and making SMEs more sustainable and profitable in the medium-long term.

Co-organised by the OECD (Organisation for Economic Co-operation and Development) Centre for Entrepreneurship, SMEs, Regions, and Cities and Business at OECD, the OECD Digital for SMEs Global Initiative (D4SME) promotes a platform for knowledge sharing and learning on how different types of SMEs can seize the benefits of digitalisation, and on the role of government, regulators, business sectors and other institutions in supporting the digitalisation of highly diverse SME populations.

D4SME Conversations with Small Business Owners provides SMEs with a voice to share their personal stories and experience of digital transformation. D4SME network members, from different industries, OECD countries and levels of technology uptake can use this platform to exemplify different pathways to digitalisation, key factors of success as well as persisting challenges. They also have a space to share on the current role of governments and public policies in their journey and on how policy makers could effectively support them and/or create the right conditions for their digital transition.

The D4SME network wants to highlight cases in which business owners are weathering the turmoil and using digital tools to stay afloat in the context of the current economic crisis. But also to use these cases as a starting point to discuss how this “accelerated” digitalisation can impact SMEs’ business models in the longer term.

Facilita is a project of the Department for Digital Transformation designed for the management and monitoring of digital facilitation and training services promoted by the Network of Digital Facilitation Points and the Digital Civil Service.

The platform allows actors involved in the delivery of services to track, with different permissions according to role, the individual facilitation and training initiatives, viewing the organisations and professionals involved. Up-to-date data on the results of ongoing initiatives and the quality of services provided to citizens are guaranteed by the dashboards available to users, with the aim of continuing to improve the quality of the services provided.

The platform promotes interaction and direct confrontation within the community: facilitators and trainers can post and consult announcements on the programmes in which they participate, contribute to the discussion on topics of interest within the Forum, and explore useful resources for the management of services, collaborating in the creation and sharing of documents.